Senior B2B Travel Agent (German)

Das ist der Job

REQUIREMENTS: • Fluent in German, both oral and written.

Darum lohnt es sich

We are working with a leading travel management, corporate card and expense management company that is looking to recruit German speaking Senior B2B Travel Agent to join their team in Germany.

DUTIES AND RESPONSIBILITIES: • Deliver high-quality travel assistance through chat, phone, and email communication channels. • Stay informed on travel suppliers, destinations, and internal systems to provide accurate support. • Quickly evaluate customer needs, urgency, and preferences to offer effective solutions. • Process hotel, flight, car rental, and rail bookings with precision and attention to detail. • Educate customers on how to navigate and use self-service features within the Navan platform and mobile app. • Ensure timely responses to inquiries in alignment with service level agreements (SLAs). • Adhere to company guidelines and client-specific policies, maintaining compliance with global standards. • Share insights and feedback with internal stakeholders to support goal tracking and process improvement. • Engage in regular team meetings focused on products, travel partners, and industry trends. • Keep up-to-date with travel industry standards and best practices. • Maintain reliable attendance, complete required training, and consistently meet performance expectations.

Fluent in English. • Previous working experience in a customer service roles, ideally covering travel and hotel segments • Minimum 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory • Metrics driven as an indicator and motivator of success • A skilled communicator who enjoys creating personalized verbal and written communication • A team player who thrives in collaborating, giving and receiving feedback and lifting others up • Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform • Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends) • Working schedule: Monday to Friday, 7 AM - 7 PM.

BENEFITS: • Excellent remuneration package based on experience, skills and performance • Be part of a dynamic and creative team with positive and friendly atmosphere • Guidance and tools to reach your full potential • Generous medical plans, dental, and vision benefits with premiums • Paid parental and bereavement leave • Subsidized commuter benefits • Mental health support • Connectivity stipends • And many others!

Position: Senior Travel Agent Location: Berlin, Germany (Hybrid: 1 day per week in office) Employment type: Full-time Remuneration: Base salary.