Travel Administrator

Das ist der Job

There is a potential for a further extension/permanent contract.

Das brauchst du

Responsibilities: • Service Desk experience or similar customer-service experience • Technical know-how • Very good customer service skills required • Capable of adjusting and integrating into the multi-culture environment of a European organisation • Friendly approach and the ability to handle complex situations is essential • The ideal candidate shall be reliable, punctual, dress in business attire and competent to carry out the services. • Secondary school graduation (preferably high school graduation/Abitur) plus professional education; • Minimum 3 years of relevant professional experience and in case of existing academic study, 2 years of professional experience; • Basic knowledge of Facility Management standards e.g.

Darum lohnt es sich

As a Travel Administrator you will concentrate your activities on the following: Validation of business travel expense claims: • Uploading of invoices • Validation of expenses for accuracy and compliance • Follow-up with travellers via telephone and email • Tracking of communications • Follow-up/clarifications with 2nd line support • Processing of the claims in SAP Provide overflow/peak support to the FM Service Desk • Handling the switchboard internal/external calls • Creation of tickets for all service providers • Timely coordination of incoming emails and phone calls • Provision of assistance to the employees on finding information related to daily processes • Acting as a bridge between employees and service provider • Handling of Lost and Found items Please note: This position is offered as a fixed-term contract with an ending date of 31/08/2023.

GEFMA; • Basic knowledge of Ticket systems or CAFM software e.g.Planon; • Basic knowledge of Switchboard systems e.g. PeterConnects; • Basic knowledge in travel modules in ERP system, e.g.

SAP Travel module; • Good knowledge of MS Office (Outlook, Word, Excel); • Very good communication and customer service skills; • English skills level C1 (according to the "self-assessment grid" available on the Europass web site http://europass.cedefop.europa.eu/). • German language skills a plus