Micro IT Global

As a Travel Administrator you will concentrate your activities on the following:

Validation of business travel expense claims:

• Uploading of invoices
• Validation of expenses for accuracy and compliance
• Follow-up with travellers via telephone and email
• Tracking of communications
• Follow-up/clarifications with 2nd line support
• Processing of the claims in SAP

Provide overflow/peak support to the FM Service Desk

• Handling the switchboard internal/external calls
• Creation of tickets for all service providers
• Timely coordination of incoming emails and phone calls
• Provision of assistance to the employees on finding information related to daily processes
• Acting as a bridge between employees and service provider
• Handling of Lost and Found items

Please note: This position is offered as a fixed-term contract with an ending date of 31/08/2023.

There is a potential for a further extension/permanent contract.

Responsibilities:

• Service Desk experience or similar customer-service experience
• Technical know-how
• Very good customer service skills required
• Capable of adjusting and integrating into the multi-culture environment of a European organisation
• Friendly approach and the ability to handle complex situations is essential
• The ideal candidate shall be reliable, punctual, dress in business attire and competent to carry out the services.
• Secondary school graduation (preferably high school graduation/Abitur) plus professional education;
• Minimum 3 years of relevant professional experience and in case of existing academic study, 2 years of professional experience;
• Basic knowledge of Facility Management standards e.g. GEFMA;
• Basic knowledge of Ticket systems or CAFM software e.g. Planon;
• Basic knowledge of Switchboard systems e.g. PeterConnects;
• Basic knowledge in travel modules in ERP system, e.g. SAP Travel module;
• Good knowledge of MS Office (Outlook, Word, Excel);
• Very good communication and customer service skills;
• English skills level C1 (according to the "self-assessment grid" available on the Europass web site http://europass.cedefop.europa.eu/).
• German language skills a plus