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CloserHire is partnering with a leading travel management, corporate card, and expense management company to recruit a Business Travel Consultant for their Berlin-based team. In this role, you will provide high-quality support to corporate travelers, managing bookings for accommodations, flights, rail travel, and other business travel services. You will ensure seamless travel arrangements, assist with self-service tools, and ensure compliance with company and customer policies. This is a full-time hybrid position: work primarily from home with one day per week at the Berlin office (4 days/month). The position offers the opportunity to work in an international and fast-paced environment while supporting business travelers worldwide.

• Location: Berlin, Germany

• Language: German

• Start date: Jan 27

Your Role

• Provide customer support via chat, calls, and emails, ensuring a smooth travel experience

• Stay up to date with relevant travel information, destinations, and service providers

• Assess customer needs, urgency, and preferences efficiently

• Handle complex travel bookings, including flights, rail, accommodations, and additional services

• Assist customers with self-service options on travel platforms and apps

• Ensure responses are timely and aligned with service level agreements (SLAs)

• Maintain compliance with company and customer policies, following global travel standards

• Provide feedback to stakeholders on service improvements and key processes

• Participate in team discussions on industry trends, products, and service providers

• Stay informed about best practices in business travel

• Meet attendance, training, and performance expectations

Your Profile

• Fluent German & English (C1), both written and spoken 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings 3+ years of experience using GDS (Sabre

• Amadeus, or

• Galileo) – mandatory

• Experience in customer-facing roles or contact centers

• Proficiency with tools such as

• Gmail, Zendesk

• Slack, and a leading CRM platform

• Ability to work rotating shifts (Monday to Friday, 7 AM – 7 PM CEST), rotation every 3 months

• Strong multitasking and problem-solving skills

• Ability to work independently and handle customer issues efficiently

• Professional, empathetic, and excellent communication skills

• Additional languages (German, Spanish, Italian) are a plus

What Is Offered

• Full-time hybrid role in Berlin: primarily remote, with one day per week on-site (approx. 4 days per month) Monday to Friday schedule, no work on weekends or bank holidays

• Rotating shifts within 07:00 – 19:00 CEST, adjusted every 3 months

• Competitive remuneration based on experience, skills, and performance

• Medical, dental, and vision coverage with premium plans

• Paid parental leave and bereavement leave

• Subsidized commuter benefits

• Mental health support programs

• Continuous guidance, training, and career development opportunities

• Opportunity to work with a globally recognized company in the business travel sector

Relocation

N/A